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  • Bookselling: Not a thing of the past

    Many bookstores are hanging on, and though online sales are driving industry growth, paper books haven't disappeared yet. "View More

  • What it’s like to work retail sales

    No matter how heated or emotional a trial gets, count on one person in the courtroom to maintain near-perfect composure. Court reporters must accurately record every single word spoken and produce a written record of the proceedings -- so their concentration has to be top notch. View More

  • Listening is key in exceeding expectations

    When it comes to customer service, a little TLC can go a long way. While we generally associate TLC with “tender loving care,” Brad Worthley, author of “Simple Steps to Exceeding Customer Expectations” (Genesis Publishing, 2011), refers to TLC as “Think Like a Customer.” View More

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